Refund & Return Policy

Thank you for shopping with us. Please review our return and refund policy below.

1. Returns

We accept returns for both defective and non-defective products within 30 days of delivery.

To be eligible for a return, the item must be:

· New and unused 

· In its original condition 

· In its original packaging (if applicable)

2. Exchanges

We currently do not offer exchanges.

3. Return Reasons

Returns may be accepted for reasons including:

· Damaged or defective item

· Wrong item received

· Item not as expected

· Change of mind

For damaged, defective, or incorrect items, please contact us within 48 hours of delivery and provide photos.

4. Return Method

Returns are accepted by mail only.

Please contact us before sending any item back. Once your return is approved, we will provide return instructions.

5. Return Shipping & Fees

· A downloadable return label will be provided for approved returns

· No return label fee 

· No restocking fee 

6. Refunds

After we receive and inspect your return, approved refunds will be issued to your original payment method within 10 days.

Original shipping fees are non-refundable, unless the return is due to a damaged, defective, or incorrect item.

7. Return Address

Unit 24, 9th Floor, Building 1, No. 1399 Dujuan Street, Jinjiang District, Chengdu City, Sichuan Province 

8. Contact Information

If you need help with a return or refund, please contact us:

· Email: info@osobee.com

· Phone: +86 138 0889 1535